Thank
you for visiting EarthScooters.com - Great savings on electric
scooters and gas power scooters.
We are delighted to provide the quality products with lowest
prices and highest level service. In order to improve our
service, if you have any suggestions we would like to hear from
you.
EarthScooters.com sells Pocket Bikes, Mini
Choppers, Gas Scooters, Electric Scooters, and other products
through its
Yahoo!
Store, which is a part of the Yahoo Shopping Network.
Through our affiliation with Yahoo! -- one of
the most respected and valued Internet public companies (Symbol:
YHOO) -- we are able to provide our customers with the highest
degree of confidence in the security, privacy, and
ultimate satisfaction of their e-commerce shopping
experiences with EarthScooters.com
Your Security
Your e-commerce transactions with EarthScooters.com are
encrypted with industry-standard technology protections to
safeguard the security of the data you transmit over the
Internet, including your credit card number and other personal
information.
Your Privacy
EarthScooters.com practices a
strict privacy policy wherein we promise to never
divulge your contact information -- including your
e-mail address -- to any third party for any purpose (unless
required to do so by a court order). In addition, we will send
you e-mail messages only for the purpose of communicating with
you about your order or to respond to your inquiries or
requests. We are especially sensitive to the proliferation of
unsolicited commercial e-mail (known as "spam") and will not do
anything to cause you to receive those types of messages.
Believe me -- we dislike spam as much as anyone else.
Your Satisfaction is
Guaranteed
Our ultimate goal at
EarthScooters.com is your satisfaction. After all, we are in
the business of producing and selling products that help people
relieve stress and achieve greater well-being, and providing
anything other than a positive shopping experience on the Web
would not be consistent with our business mission. There are
several ways that you can be assured of your satisfaction with
EarthScooters.com:
Yahoo! Customer Ratings
As part of its Store and Shopping operations, Yahoo! sends
an optional survey e-mail to every customer who makes a
transaction through any of its thousands of stores like ours
at EarthScooters.com. Every customer has the opportunity to
provide feedback and evaluation -- directly to Yahoo! -- on
all aspects of their shopping experience with
EarthScooters.com. As a result of our participation in the
Yahoo! Shopping Network since 2003,
the EarthScooters.com Yahoo! Store consistently
received the highest overall "Top Service" customer ratings
-- "Excellent" or 5 Stars. We are proud of
this distinction and we strive to maintain your trust and
confidence.
EarthScooters.com Customer Service
We are available during normal business hours and often on
evenings and weekends, as well, to communicate directly with
you regarding any questions or problems you might have
concerning your order for any of our products. You can
contact us in Redondo Beach, CA USA as follows:
EarthScooters
1525 Aviation Blvd. Suite 291
Redondo Beach, CA 90278
Fax: 310-765-4069
Phone:877-244-0728
Business hours are Monday-Friday 10am to 5pm (Pacific Standard Time)
info@earthscooters.com
Click Here to View
warranty and return policy for X-Treme Scooters.
For order questions or suggestion,
please contact us
info@earthscooters.com.
For wholesale inquiry, please contact
sales@earthscooters.com or fax to (310) 765-4069.
Again, thank you for your business and support!
What should
I do when I receive my scooter?
When you receive your new scooter there are a couple of things to do while you
are completing any assembly required. Although the scooters come mostly
assembled from the factory it is still a good idea when you receive your scooter
that you go over all bolts, nuts, screws and hardware, for example the muffler
mounts, axel bolts, engine Bolts etc. to assure everything is tight and secure.
As an extra step of added insurance you may want to obtain some blue Lock Tight
at your local auto parts and use it on any bolts that may come loose from
vibration. For gas scooters you will also need 2-stroke oil and mix as directed
in your user manual. For electric scooters please be sure to charge your scooter
after each use to insure a long battery life.
What do you
do with my credit card number?
No credit card numbers are stored on our computer or saved for any reason. The
numbers are taken and processed immediately by secure eCommerce servers run by
Yahoo.com. Your order is then encrypted before being sent to EarthScooters.com.
Your card information couldn't be safer.
Shipping
Information
At EarthScooters, we want to see your package arrive safely. We use Fed-Ex,
UPS or DHL Ground services to ship all of our packages unless a common carrier
is needed for larger items. Once your order is shipped from our docks at
EarthScooters, you will then be automatically contacted via email with your
tracking and shipping information. You can then log-on directly through your
order tracking email to track your package and know when it is going to arrive
to your home. Once you receive your information, you may want to print it out
for later use in tracking your order.
Expected Delivery
Most generally, you should receive your package within 7-10 business days
once it leaves our docks. Orders will "normally" ship out within 2-3 business
days after your order is received here at EarthScooters. With larger
orders or heavy items such as Mini Choppers, Pocket Bike Scooters, 3-wheel
scooters and during the holiday season this time could vary.
EarthScooters is not liable for any delays after the order has shipped. If an item is Out Of Stock at the time of your order, we will place you on our
wait list for the product and you will receive an email concerning your back
ordered product.
Disclaimer - Terms of Sale
The products on this site are designed for recreational
and/or for personal transportation of a single rider with proper safety
equipment. It is not suitable for handicapped persons or persons with limited
mentality or physical capacities. The product is to be used only on safe, dry,
smoothly paved or hard packed surfaces, in accordance with local regulations,
during daylight hours. Please remember to always wear a helmet!
There are inherent dangers to using motorized scooters.
Purchaser shall use products at their own risk, EarthScooters will not be held
liable under any circumstance for for incidental or consequential loss or
damage or injury due to the direct or indirect use, misuse or abuse of any
product purchased from EarthScooters, including any malfunction.
Although there are no uniform legal age restrictions for the
use of motorized scooters, we recommend that only individuals of legal age use
any of the scooters sold by EarthScooters. Children may use products under adult
supervision and under the guardian’s own discretion. Check with your local
authorities for area specific rules and regulations. Adult guardian assumes all
responsibilities associated with the use of these products by minors. Customers
understand that the use of these products can cause injury or death. To prevent
it, we strongly recommend the use of the safety equipment such as helmet and
knee pads. The user holds Seller and his agents harmless from any liability.
Purchaser obtains her/his own insurance. Seller assumes no suitability of any of
these products as to size, age and other factors largely depend on personal
discretion.
Products are not regulated by the U.S. Department of
Transportation as motor vehicles (except the gas series in some states).
Therefore, they do not necessarily comply with the Federal Motor Vehicle Safety
Standards. It is the customers’ responsibility to check with their local
authority since the law varies state by state.
Release
The User releases EarthScooters, its officers, agents, sponsors and employees
from claims, demands and damages (both actual and consequential), of every kind
and nature, known and unknown, suspected and unsuspected, disclosed and
undisclosed, arising out of or in any way connected with items purchased, or
purchases made on or through this website.
Limitation of liability
In no event shall EarthScooters or its suppliers be liable for lost profits
or any special, incidental or consequential damages arising out of or in
connection with our site or items purchased on or through our site or this
agreement (however arising, including negligence). Our liability, and the
liability of our suppliers, to you or any third parties in any circumstance is
limited to the User's cost of qualifying products purchased at the time of
entering into the agreement. Qualifying products as acceptable for return as
outlined in the return policy.
Disclaimer of warranty
EarthScooters expressly disclaims any warranty for the information on this
website. Product information is provided on an "as is" basis, without warranty
of any kind, either expressed or implied, including, without limitation the
implied warranties of merchantability, fitness for a particular purpose, or
non-infringement. The entire risk as to the performance of, or arising out of
the use of products purchased is borne by the User. EarthScooters makes no
warranty regarding the accuracy of information about products. All product
information is provided by a third party and is said to be true to the best of
our knowledge. All product information available to us is made available to the
user. Information on this website is subject to change without prior notice.
Indemnification
User hereby agrees to defend, indemnify and hold harmless EarthScooters, its
officers, directors, employees and agents, for any loss or damages awarded by a
court of competent jurisdiction resulting from any claim, action, or demand,
including reasonable attorneys' fees, arising out of or related to products
purchased on this website, or the violation of the agreement by the User.
Purchasers Responsibility
You must inspect all equipment before using it and to take full
responsibility for assuring that the equipment is in good working order and safe
to use. You further understand that you are responsible for damage to equipment.
Purchaser understands the nature of motor scooter riding and motorcycle related
activities and acknowledges that Purchaser is qualified to operate said motor
scooter, and is in proper physical condition to participate in such activity.
Purchaser agrees to assume all risks when allowing others to operate Purchaser s
scooter. If Purchaser is not familiar with the nature of motor scooter riding,
Purchaser should seek professional training before operating a scooter.
Inherent Risks
Warning! Scooter riding activities involve the risk and danger of serious
bodily injury including, but not limited to, disability, paralysis,
dismemberment and death. These inherent risks and dangers may be caused by
Purchasers own actions or inactions, the actions or inactions of others,
participating or not participating in the activity, the condition in which the
activity takes place, or the negligence of others. There may be additional
risks, including social and economic loss, either known or unknown to Purchaser,
not readily foreseeable, and Purchaser fully accepts and assumes responsibility
for all such risks, losses, costs, and damages incurred as a result of
Purchasers participation in scooter riding activity.
Operation, Registration, and License
Purchaser is responsible for registering and operating the motor scooter in
accordance with local and state laws and ordinances. Seller makes no
representations that the motor scooter is legal for operation in your City and
State.
Customers have read and understood the use of these products
before purchasing.
Please contact your direct vendor or contact us with any questions.
This shall not act a waiver of any implied warrantees which
customers retains, as provided by law.
Order Cancellations
Once an order has been made and processed, it cannot be
cancelled as well as shipping cannot be stopped once in route. If you so
choose to cancel an order once processing has been made, you will be charged for
full return shipping (if shipping has occurred) and a 30% restocking
fee based on the full purchase price before actual shipping charges incurred
in shipping your order.
Shipping Damages
All scooters, pocket bikes, mini choppers etc. are
completely checked and free of damage or breakage before shipping. Proper
sealing and straps on the shipping box or container are also
checked before leaving EarthScooters. Any damages there after have occurred
during the shipping process. It is very important that you inspect your
scooter and have the driver note if there is any damage at the time of delivery.
Any damage claims made after delivery and not noted by the driver will not be
honored by the carrier. By signing the bill of lading you are releasing EarthScooters.com
and the shipping carrier from any liability of shipping damage. If the
customer refuses shipment because of major damage a replacement will be sent
free of charge within 3 business days if the item is in stock. If order is
canceled because of damage 30% cancellation fee and all applicable shipping fees
will apply. You must file report and claim to shipping agent within three
(3) days of receipt. We must be notified within 7 days of delivery for any
shipping damages. Earthscooters is not responsible for damages
originating from shipping. Any damage claims submitted to
EarthScooters.com without following these procedures will not be honored.
Shipping
Damages and Warranty Parts Replacement Procedure
For Shipping damage the customer must file a damage
claim with the shipping carrier. To obtain replacement parts
contact us at
support@earthscooters.com with your name, order number, address the parts
are to be sent to, phone number you can be contacted at, a brief summery
explaining what the damage is, the damage claim number from the shipping carrier and pictures of the items damaged so we can send
out the correct replacement parts. Please make sure you follow this carefully so
we can get your manufacturer's product warranty parts or replacement parts shipped with out any
delay. We must be notified
within 7 days of delivery for any shipping damages. Any damage claims
submitted to EarthScooters.com after 7 days will not be honored.
Our Returns Policy
NOTE: All returns must have a Return
Authorization Number
Earth Scooters will accept authorized returns on "unused"
bikes and scooters only for a period of 7 days from date of delivery.
This does not include larger pocket bikes, 3-wheel scooters or mini chopper type
scooters which are not returnable.
The term "Unused" means that the bike or scooter has not been assembled,
fueled or ridden in any way, shape or form. All returns and refused
shipments are subject to a 30%
restocking / handling fee less shipping charges. All shipping fees
incurred by EarthScooters are nonrefundable under any circumstances. All Returned
bikes or scooters will take up to 1 full week (7 days) to process your refund
from the time the scooter has been returned and inspected this amount is based from the amount of purchase before shipping cost (to & from).
There is no refund on shipping costs incurred in sending or returning your
order. Scooters have many plastic
parts including a plastic hard shell body which can easily become damaged during
shipping. Please Note These scooters may not be returned or refused for cosmetic damage such as
scratches or minor adjustments. The selections of colors are current, however
our stock changes quickly and an alternate color or will be shipped if your
color or is unavailable at time of shipping without prior customer notification.
Returns or refusals of delivery for wrong color being received are treated as a
return and are subject to all return and shipping fees described this policy.
To obtain a return authorization number contact us at
support@earthscooters.com
Terms Of Our Return Policy
1. Product must be in
original container or box and must be in new and resalable condition. Product
must have all owners manuals, accessories and keys. If any items including
original parts, original packaging materials, manuals, tags, labels, keys, accessories, stickers or other
documentation are missing, you will be charged a 50% restocking fee based on the
full purchase price less shipping charges.
2. You will be responsible for return
shipping charges and shipping must be paid from the purchasers end. Return
shipping must be made via the carrier that delivered the package only. You will
be responsible for the return shipping fully and any damage that may occur
during the return shipping therefore we suggest that you purchase shipping
insurance on the return of the product. Any damages in returning the product
without insurance will result in a 50% restocking fee.
3. Your returned product must have the
return authorization number clearly marked on the package when we receive it
back in our shipping department. Any products or packages returned to our
shipping department without the return authorization number on it will be
charged a 50% restocking fee.
To obtain a return authorization number contact us at
support@earthscooters.com
Refused Deliveries
If a customer refuses delivery of a purchase they have made, they
will be responsible for "All To And From Shipping And Handling Charges" incurred
in shipping your order and a 30% percent restocking fee. There will be no
refunds until the product is received back at our facilities. Shipments
can not be refused for the wrong color being received.
If the customer refuses shipment because
of major damage a replacement will be sent within 3 business days free of charge.
Scratches or broken accessories are not considered major damage.
If scooter refused for damage is deemed to not be major damage a 30% restocking fee
and shipping fees will be billed. If order is canceled because of damage
30% cancellation fee and all applicable shipping fees will apply. You must
allow us to send a replacement scooter to you.
IMPORTANT NOTICE
Due to Federal Laws and Regulations, no shipping can occur on a bike,
scooter, moped or engine part that has been fueled. Fuels are considered a
hazardous material and cannot be shipped in this manner. Anyone attempting to
ship under these conditions may be subject to fines and imprisonment or both.
We take our shipping seriously at EarthScooters.com and all cases will be
reported.
Scooter Warranty
All scooters & bikes come with a 30 day
limited manufacturer's defects parts warranty
accept for Bladez and GoPed which has a 90 day limited parts warranty. This does
not include wear and tear on parts such as brakes, tires, seats, brake handles,
lights, light bulbs, or any plastic body parts, housings or casings nor does it
include adjustments to the motor, brakes, chain, loose nits, bolts, engine
damage or any other part of the scooter or bike due to mishandling, misuse or
abuse. Warranty will be void if the scooter is used for
other means than designed for. This also includes being driven off road, used
in competition racing, or rented as a commercial vehicle. Any defective
parts being sent back will need a return authorization number from Earth Scooters before being
sent back. Once the part is received, it will be evaluated by a scooter
technician for it's defect. You
will be responsible for shipping the broken part to us or when possible
providing adequate pictures of the problems in lieu of returning the parts.
Once we receive the broken part, we will ship you the replacement part. No
part/parts that contain fuel can be shipped under federal regulations.
A 60 Day Extended Parts Warranty is
"available for purchase" for $99.00 on all scooters and must be obtained at the
time of purchase. This extended warranty cannot be
purchased once the product has been shipped. This warranty does not
include mishandling, misuse or abuse and a core exchange must be shipped before
replacement will take place. This warranty does not cover labor expenses.
Customer will be responsible for shipping of core to our facilities for exchange
and pay shipping charges. Earth Scooters reserves all rights to determine
weather part/parts have been misused or mishandled. You must contact us before
shipping of warranted parts and shipment must have a warranty authorization
number when received. Please contact us for your authorization number before
shipping at
support@earthscooters.com
Please Note:
1. There are no agreements or warranties, expressed or implied including
warranties of merchantability or fitness for a particular purpose, other than those stated in this agreement.
2. This warranty is effective only if the product is used under normal
conditions for its intended purpose and the product receives all necessary
maintenance and adjustments.
3. This warranty dose not cover any adjustments that may need to be made to the
scooter for example adjustments to the chain, carburetor or brakes.
4. This warranty dose not cover the cost of instillation for repairs and is for
a replacement of defective parts only.
5.
This warranty extends only to the original customer and is non-transferable.
6. Parts and models are subject to change without notice.
7. Terms on all sales: All sales are considered final. Should you have a problem
with any component or part, we will replace it at no charge to you if it is
covered under our warranty.
8. It is your responsibility to replace the part at your own expense. The
Customer Must Contact The Manufacturer or Importer For Warranty Disputes. Most
parts are easy to switch out. We do not replace normal wear parts as outlined in
our warranty above. We reserve the right to change model specifications without
notice. We are not responsible for typographical errors or changes in
product specifications.
9. We never accept returns of used scooters.
10. These
scooters may not be returned for cosmetic damage such as scratches or minor
adjustments.
If you wish to obtain repair services without a warranty or after
your warranty has expired, you may do so through our service and parts
department. There will be a $30 per hour labor charge plus the cost of all
parts. You must also provide shipping to and from our service center including
shippers insurance and a $40 money order for the return shipping of your
repair. Please make arrangements with us before shipping so that parts can be
made available for the repair. You must contact us for a repair authorization
number before shipping at
support@earthscooters.com
IMPORTANT NOTICE
Due to Federal Laws and Regulations, no shipping can occur on a bike,
scooter, moped or engine part that has been fueled. Fuels are considered a
hazardous material and cannot be shipped in this manner. Anyone attempting to
ship under these conditions may be subject to fines and imprisonment or both.
We take our shipping seriously at EarthScooters.com and all cases will be
reported.
Customers have read and understood the use of these products
before purchasing.
Please contact your direct vendor or contact us with any questions.
This shall not act a waiver of any implied warrantees which
customers retains, as provided by law.
When submitting an order to EarthScooters, you acknowledge
that you have read and understand our disclaimer, store policies, and agree to
these as the terms of sale.
